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INSURANCE - CODE OF CONDUCT
Code of Conduct for Travel Insurance Companies in Thailand
1. Requirements with respect to the content of the policy
- Minimum coverage 30,000 Euro each for medical expenses and repatriation
- Coverage in all Schengen Countries.
- Full refund in case of visa refusal upon presentation of official proof of rejection from the Embassy.
- Insurance companies provide a hotline and have to be able to send out a financial guarantee fax to a requesting hospital within Schengen Countries within 24 hours after receiving a respective request. (Many patients are not able to pay their hospital bills, so reimbursement after presentation of the bills back to Thailand is insufficient.)
2. Requirements with respect to sales practices and marketing of the insurance policies
- The Insurance companies agree not to place any advertising staff (hawkers) in front of the Embassy compounds of any Schengen Embassy.
- The Insurance companies will only sell travel insurance to individuals who appear in person, present a valid picture ID and sign the insurance application form personally. The Insurance companies will not allow the purchase of an insurance policy by a representative of the insured person.
- The Insurance companies will not pay any commission to imtermediaries hawkers who bring clients to the company's office to purchase travel insurance in order not to further encourage hawking in front of the Embassies.
- The Insurance companies will take all necessary steps to ensure that thrie authorized sales agents will also follow this Code of Conduct. The Insurance companies are fully responsible their authorized agents.
- The Insurance companies will provide the Schengen Embassies with a sample travel insurance policy highlighting its security features and will immediately update the Schengen Embassies in case of any changes undertaken in the format of the policy.
3. Acceptance and breach of Code of Conduct
- All Insurance companies which sign and adhere to these guidelines may use the term "Aproved for Visa application by all EU Schengen Embassies" to advertise their product.
- Insurance companies which sign and adhere to these guidelines will be included in the official list of travel insurance companies suitable for Schengen visa application, which will be handed out to visa applicants on request.
- Insurance companies which are in breach of this Code of Conduct or whose sales agents are in breach of this Code of Conduct will subsequently not be accepted at any Schengen Embassy, even if the breach of guidelines only occured with respect to one Embassy. Insurance companies are fully responsible for their authorized agents.
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IAG Insurance (Thailand) Ltd.